Last updated: September 14, 2026
Steelseriesoffer respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have. The data controller is Steelseriesoffer, 1236 Goldsmith Drive, Highlands Ranch, CO 80126-2788, United States. You can contact us at info@steelseriesoffer.my or +1 303-917-0212.
Information we collect. We collect the following information when you place an order, create an account, contact support, or browse the website:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details, including items purchased and order value
- Payment method and transaction status. Full card numbers are processed by our payment providers. We do not store full card numbers on our servers.
- IP address, device type, browser type, and pages viewed
- Cookie data and similar technical data
How we use information. We use your information to:
- Process and ship orders
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, refunds, and defective-item claims
- Respond to customer support requests
- Prevent fraud and unauthorized transactions
- Improve website performance and product listings
- Send marketing emails if you subscribe to our newsletter
Legal bases for EEA and UK users. If you are in the European Economic Area or the United Kingdom, we process personal data based on these legal bases:
- Contract: to process and deliver your order
- Legal obligation: to keep records required by law
- Legitimate interests: to prevent fraud, secure the website, and improve our store
- Consent: to send marketing emails and to place non-essential cookies
Sharing information. We share personal information only with service providers that help us run the store:
- Payment processors, including Visa, MasterCard, and PayPal, to process payments
- Shipping carriers, including USPS, UPS, FedEx, or DHL eCommerce, to deliver orders
- IT, hosting, and analytics providers that support the website
- Legal authorities when required by law
We do not sell your personal information.
Cookies. We use cookies for these purposes:
- Necessary cookies: to keep your cart and checkout working
- Analytics cookies: to understand how visitors use the website
- Marketing cookies: to measure advertising and show relevant content
You can manage cookies in your browser settings. If you disable necessary cookies, checkout and cart features will not work correctly.
Retention. We keep order records for as long as needed to fulfill orders, handle returns, prevent fraud, and meet accounting and legal obligations. We keep customer support messages for up to 24 months. We keep marketing contact information until you unsubscribe.
Your rights. Depending on where you live, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Restrict or object to certain processing
- Receive a portable copy of your information
- Withdraw consent for marketing or cookies
- File a complaint with a data protection authority
California residents have rights under the CCPA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any privacy right, contact us at info@steelseriesoffer.my.
Children. Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
Security. We use SSL encryption, access controls, and payment provider security to protect personal information. No online transmission is completely secure, so we also rely on the security measures of our payment and hosting providers.
Updates. We update this policy when our practices change. The updated version is posted on this page with a new “Last updated” date.