Last updated: September 14, 2026
We offer a 30-natural-day return window. The return window starts on the delivery date shown by the carrier. Returns are sent by mail. To start a return, contact us first by email at info@steelseriesoffer.my or by phone at +1 303-917-0212. Provide your order number, the item you want to return, and the reason. We will send you a return authorization and return instructions. Do not send an item back without contacting us first.
We handle two return situations: customer remorse and defective items. The table below explains who is responsible for what.
| Situation | Who is responsible | Return shipping | Fees | What you need to do |
|---|---|---|---|---|
| Remorse — you changed your mind and no longer want the item | You are responsible for choosing to return the item and for packing it securely. We are responsible for providing return instructions, covering return shipping, and processing the refund. | We cover return shipping. | No restocking fee. No reset fee. | Contact us within 30 natural days of delivery. The item must be unused, in its original packaging, and include all original parts and accessories. |
| Defective — the item arrived damaged, defective, or incorrect | We are responsible for the product condition and for making it right. You are responsible for contacting us promptly and providing information about the problem. | We cover return shipping and provide a prepaid return label. | No restocking fee. No reset fee. | Contact us within 30 natural days of delivery. Provide your order number and photos or a short video showing the damage, defect, or wrong item. |
For remorse returns, the item must be unused, in its original packaging, and include all original parts and accessories. For gaming headsets, keyboards, and mice, this includes cables, dongles, manuals, and any other items included in the original box. Items that are used, damaged because of customer handling, or missing original packaging or accessories do not qualify for a remorse return. Defective items are handled separately under the defective column above.
Return address:
Steelseriesoffer
1236 Goldsmith Drive
Highlands Ranch, CO 80126-2788
United States
After we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent to your original payment method. Your bank or payment provider typically takes 7–10 business days to post the refund. You can expect the refund to appear within 8–12 business days after we receive the return.
If you receive a defective, damaged, or incorrect item, contact us within 30 natural days of delivery. We will provide a prepaid return label and instructions. After we receive the item, we will send a replacement if the item is in stock. If a replacement is not available, we will issue a full refund to your original payment method.
If you have questions about the return process, contact us at info@steelseriesoffer.my or +1 303-917-0212. Our service hours are Monday–Friday, 9:00 AM–6:00 PM MT.